Support & Updates
What’s included with your purchase or subscription — and how to get help.
Support channels
- Ticket: Use Contact to create a ticket (recommended).
- Email: support@popularcompanies.site
- Response time: Support response: under 12 hours
What support covers
- Installation guidance and setup questions.
- Bug reports and fixes for supported versions.
- Help locating invoices, downloads, and license keys.
- Basic integration guidance (keys, webhooks, environment checks).
Custom development, extensive styling, or third‑party conflicts may require paid help.
Updates policy
- Monthly subscriptions: include updates while your subscription is active.
- One‑time purchases: include the version you bought, plus guidance for upgrades. Security fixes may be provided when possible.
- Always backup before updating and test on staging when you can.
Billing & refunds
- Refund policy: 7‑day money‑back guarantee — see Refund Policy.
- Subscriptions can be cancelled anytime. Access remains active while subscription is active.
- We don’t store full card details on this site (payments are processed by Stripe if enabled).